Help centre

Straight answers, one topic at a time.

61 answers across 12 topics. Each topic has its own page, so you can link straight to the answer you need.

• Getting started

  What COINMATRIX is, what it costs to join and how to begin.

  5 questions

• Account and security

  Signing in, passwords, sessions and where your data is kept.

  5 questions

• Deposits

  How to fund your wallet, what gets credited and what can go wrong.

  6 questions

• Withdrawals

  Requirements, fees, review and what the statuses mean.

  6 questions

• Identity verification

  What to submit, accepted files and how your documents are protected.

  6 questions

• Practice trading

  How simulated orders open, settle and are scored.

  5 questions

• Markets and prices

  Where prices come from, how fresh they are and what is covered.

  5 questions

• Futures practice

  Leverage, margin and liquidation in the simulated futures desk.

  5 questions

• Copy trading

  Trader profiles, verified figures and how copying works in practice.

  5 questions

• Membership

  Plans, how payment works and how to cancel.

  5 questions

• Support

  How to reach us and what to include for a faster answer.

  4 questions

• Risk and legal

  The limits of this product and the documents that govern it.

  4 questions