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FAQ
Support
How to reach us and what to include for a faster answer.
How do I contact support?
Use the contact form on the contact page, or the Support page after signing in. Messages are stored and reviewed by an administrator.
Where do I see replies?
Signed-in users see replies on their Support page and in notifications.
What should I include in my message?
The reference of the deposit, withdrawal or payment involved, the asset and network, and what you expected to happen. Never include your password.
Will support ever ask for my password?
No. Nobody from the platform will ask for your password or any private key.
Still unsure about support?
Ask support