FAQ
Account and security
Signing in, passwords, sessions and where your data is kept.
How do I sign in?
With the email and password you registered. No other sign-in method is enabled.
I forgot my password. What now?
Password reset email delivery is not configured yet, so there is no self-service reset. Contact support from the contact page and an administrator will help.
Where is my data stored?
Accounts, sessions, wallet and ledger records are stored in a Neon Postgres database. Identity documents are stored in private file storage and are not publicly reachable.
Can other users see my documents or balances?
No. Every page and file request checks who you are. An identity document can be opened only by its owner and by administrators reviewing it.
Why was my account suspended?
An administrator can suspend an account, for example during a review. A suspended account is shown a notice and cannot use the dashboard. Contact support to ask about the reason.
Still unsure about account and security?
Ask support