COINMATRIX
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FAQ

Withdrawals

Requirements, fees, review and what the statuses mean.

What do I need before I can withdraw?

An approved identity verification. Without it, the withdrawal form is blocked and you are pointed to the Verification page.

Are there fees and minimums?

Yes. Each asset has its own withdrawal fee and minimum, shown on the Withdrawal page before you submit.

What happens to my balance when I request a withdrawal?

The requested amount and the fee are held from your available balance until an administrator decides the request. If it is rejected, the held funds are released.

How long does a withdrawal take?

There is no fixed time. Each request is reviewed by an administrator, so timing depends on review. Status and any reason are shown in your withdrawal history.

Can I withdraw my practice balance?

No. Practice balances are simulated and can never be withdrawn. Only wallet balances created by verified deposits can be withdrawn.

What if I enter the wrong address?

Withdrawals to a wrong address cannot be reversed once sent. Check the address and network carefully before submitting.

Still unsure about withdrawals?

Ask support